User Experience Research

Hiking Project is a crowd-sourced website and app that provides people with access to over 75,000 trails around the world. It is a popular resource for hikers, allowing them to find hikes in their area, complete with geographic profiles, reviews, and pictures. 

This project sought to test the functionality and usability of the app, including how people interact with it and potential pain points.  To test the functionality and usability of the app four people were interviewed to create a persona, a task scenario was created and implemented, and a journey map was made based on the user’s experience. The final report document analyzes this process along with related recommendations.